Alerts view

Check the run-time behavior of your platform by monitoring your alerts.

Operational scans complement the Quality Clouds for ServiceNow quality and governance scans, providing insights and alerts about the run time behavior of your SaaS instances. The Quality Clouds operational scans capture the value of a number of metrics on each scan.

Alerts allow you to receive notifications whenever the value of any operational metric does not match what you expect.  

See more about Operational scans.


Here you can choose a range of dates or a pre-defined range (last week, last month, last quarter and last six months). 

Ways to use this view

  • If you're a platform admin, you can use this view to monitor important metrics about your platform, such as user adoption, transaction or job time. 

What data is shown

The Alerts overview view shows the following information:

Alerts defined

See the information about all the alerts defined for the instance. 

Widget

The widget shows you the following elements:

  • The total number of alerts defined for the instance
  • The trend over time

Trend - Alerts defined over time

The trend shows the visual representation of the progression of alerts defined for the platform over time. 

Grid

See the alert name and the metric name for all the alerts defined for the instance. 

Alerts triggered

See all the information about alerts that have been triggered for your instance. 

Widget

The widget shows you the following information:

  • The total number of alerts that have been triggered for your instance in the selected time range
  • The trend over time

Trend - Alerts triggered over time

The trend shows the visual representation of the progression of alerts triggered by the platform over time. 

Grid

See the details of all the events which triggered the alerts in the selected time range, including date and the value of the metric which triggered the alert. 

What's here


Related content

Finding your way around Views


Confused? Check our Glossary.




Last modified on Jan 28, 2021