Configuring access to a single-tenant environment

If your Quality Clouds license includes a single-tenant environment you will need to configure the Quality Clouds application on all ServiceNow instances where it is installed to access that backend environment. 

In order to do that, Quality Clouds will provide an additional Update Set, which will contain the values specific to your environment for these variables:

• System property x_qucl_qc_snow.qc.rest.url - Sets the endpoint to access the Quality Clouds REST API calls
• System property x_qucl_qc_snow.qc.apigw.url - Sets the endpoint to access the Quality Clouds REST API calls which are routed through our API Gateway 
• Oauth token URL in the Quality Clouds REST Message Oauth Provider configuration - Sets the endpoint to obtain the OAuth2 authorization token

Note that as of version 9.5 of the application all calls are routed through the Quality Clouds API Gateway, and so the value for both system properties is the same.

Note also that it is expected that after version 9.6 of the application only the x_qucl_qc_snow.qc.apigw.url will be required, as the deprecated one will be removed, and OAuth2 authentication will be replaced by individual API keys.