Document Object Model (DOM) manipulation in UI Policies - scriptTrue

Impact area




Affected element

UI Scripts

Rule ID



This customization technique gives a lot of control, but does frequently cause upgrade challenges. It is recommended not to use jQuery, PrototypeJS, gel and other techniques.


Avoid Document Object Model (DOM) manipulation if possible. It can cause a maintainability issue when the instance is updated. The only exception is when you are in charge of the DOM: in UI Pages, and the Service Portal. Instead, use the GlideForm API or consider a different approach for the solution. In general, when using DOM manipulation methods, you have to reference an element in the DOM by id or using a CSS selector. When referencing out-of-box DOM elements, there is a risk that the element ID or placement within the DOM could change thus causing the code to stop working and/or generate errors. If DOM manipulation is done, it needs to be done with forethought, caution, and a full understanding of the risk you are incurring. Review these objects and reduce the use of DOM manipulation methods as much as possible.

Time to fix

50 min

Last modified on Jan 9, 2023