GlideRecord should not be used in Service Portal Widget-Client Script

Rule ID

 SN-GRUPWCS

Impact

 The client side GlideRecord object is often inefficient, because it returns lots of unnecessary data.

Remediation

 Use client data as much as possible to eliminate the need for time-consuming server lookups. The top ways to get information from the server are g_scratchpad, and asynchronous GlideAjax lookup.

Time to fix

40 min