What is the Live Check for ServiceNow?
The Live Check is implemented as an additional update set which must be installed on an instance where the Quality Clouds ServiceNow Store application is already installed and configured. After the update set has been added, the Quality Clouds Live Check button will automatically appear on all of the Configuration Element definition forms. When the button is clicked, the definition of the Configuration Element is sent to the Quality Clouds API server, which executes the rules and returns a list of issues that have been detected. These issues are displayed in a Related List associated with the latest version of the Configuration Element.
Running Live Checks
Issues detected with the Live Check functionality do not impact the results of the regular scans and do not appear on the dashboards.
To run Live Check, make sure you access the Configuration Element definition form, whether in Studio, or in the main ServiceNow interface
- Once in the Configuration Element definition, click the Quality Clouds Live Check button.
You have now sent the definition of the Configuration Element to the Quality Clouds API.
The form reloads, and any detected issues are displayed in the related Quality Clouds Live Checks issues list.
- If no rows appears on the related list, this means that the scan is still running. In this case, it is necessary to wait a few more seconds and reload the form again.
- In the event that a scan returns without any detected issues, one row will display in the related list with Severity INFO, and the text Quality Clouds online checks completed. No issues found. If this is the case then the code complies with all of the best practices.
Running Live Check on upate sets
You can also run the Live Check on all the Configuration Elements which make up an Update Set. This can be done regardless of the state which the Update Set is on. It can also be performed on multiple Update Sets at the same time.
→ To run Live Check on single update set
Access the update set definition, and click on the Quality Clouds Live Check button.The list of issues is returned in the related list Quality Clouds Live Checks issues.
If no issues are detected, one row will display in the related list with Severity INFO, and the text Quality Clouds online checks completed. No issues found.
→ To run Live Check in multiple update sets
Access the list of Update Sets, select as many as you want to scan, and then select the Quality Clouds Live Check List from the drop down actions menu (see image below). The list of issues is now available in the related list for each update set once the checks complete.
Configuration Element Types where the Live Check can be used
The Live Check button will appear in the create / edit forms for all the below Configuration Element Types.
- Access Control
- Business Rule
- Catalog Client Script
- Catalog UI Policy
- Catalog UI Policy Action
- Client Script
- Notification Email Script
- Record Producer
- Script Include
- Service Portal Widget
- Transform Map
- Transform Script
- UI Action
- UI Policy
- UI Policy Action
- UI Script
- Update Set
- Widget Angular Provider
For each of these, you should also see a related list labelled Quality Clouds Live Check Issues.
If the related list does not appear, simply right-click on the form header section, select Configure → Related Lists, and add the related list called
<Configuration Item Type> to QC Check related list to the form. This is where any detected issues will be displayed.