Opening defects from issues

This functionality is only available for environments that have Agile Development plugin activated. Read more about the ServiceNow® Agile Development application

Make sure you have imported your instances, scans and issues

Reviewing the issues from a scan, decide which are the ones you want to fix by logging them as defects in your agile development. 

→ To create a defect from an issue

  1. Go to the instance, and the scan you want to review. 
  2. Identify the issue you want to have fixed, and open it by clicking on it. 

    For example, you may want to look for all HIGH severity issues that affect Performance impact area

  3. Review the issue details, and click Create Defect

A defect is now created with all the issue information, and you receive a confirmation message with its number. By defaults it is in Draft state and has 4-Low priority. 

You can now use the Defects section of your Agile Development to view the defects created by the Quality Clouds application, and assign them to yourself or colleagues for fixing.

Make sure the defects are fixed by checking for the issues in the next scans.