Operational scans on Salesforce

The following metrics are checked for Salesforce instances:

Metric nameCategoryDescriptionDimensionTime Resolution(*)
Active usersUser adoptionNumber of active users (users with the active flag set to true, regardless of their login activity)N/AT + 0

Active users per department

User adoptionNumber of active users, per departmentDepartmentT + 0

Active users per division

User adoptionNumber of active users, per divisionDivisionT + 0

Active users per manager

User adoptionNumber of active users, per managerManagerT + 0
Active users per profileUser adoptionNumber of active users, per profileProfileT + 0

Active users with logins in last 14 days

User adoptionNumber of users with a login in the last 14 daysN/AT + 0

Active users without logins in last 14 days

User adoptionNumber of users without a login in the last 14 daysN/AT + 0

API calls done in the last 24 hours

Resource usage

Number of API calls made in the previous 24 hour intervalN/AT + 0

Inactive users per department

User adoptionNumber of inactive users (users with the active flag set to false, regardless of their login activity), per departmentDepartmentT + 0

Inactive users per division

User adoptionNumber of inactive users (users with the active flag set to false, regardless of their login activity), per divisionDivisionT + 0

Inactive users per manager

User adoptionNumber of inactive users (users with the active flag set to false, regardless of their login activity), per managerManagerT + 0

Inactive users per profile

User adoptionNumber of inactive users (users with the active flag set to false, regardless of their login activity), per profileProfileT + 0

Licenses by Type

User adoptionNumber of available licenses, per typeLicense TypeT + 0
Licenses on Frozen UsersUser adoptionNumber of licenses assigned to frozen users, per license typeLicense TypeT + 0
Licenses on Inactive UsersUser adoptionNumber of licenses assigned to inactive users, per license typeLicense TypeT + 0
Lightning usersUser adoptionPercentage of users using Lightning UI for SalesforceN/A

Logins per API type

User adoptionNumber of logins, per API type (SOAP Enterprise, SOAP Partner, N/A)API TypeT + 1

Logins per application

User adoptionNumber of logins, per application (Browser, Workbench, Trailhead Connected App, etc..)ApplicationT + 1

Logins per browser

User adoptionNumber of logins, per browserBrowserT + 1

Logins per country

User adoptionNumber of logins, per countryCountryT + 1

Logins per department

User adoptionNumber of logins, per departmentDepartmentT + 1

Logins per login type

User adoptionNumber of logins, per login type (Partner Product, Application, Remote Access 2.0...)Login TypeT + 1

Maximum capacity of data (MB)

Resource usageMaximum data storage capacityN/AT + 0

Maximum capacity of files (MB)

Resource usageMaximum files storage capacityN/AT + 0

Never logged users

User adoptionNumber of users who have never logged inN/AT + 0

Percentage of storage capacity free

Resource usagePercentage of free data storage capacityN/AT + 0

Percentage of type of files in File Storage

Resource usagePercentage of usage of file storage, per file typeFile TypeT + 0

Percentage of used licenses

User adoptionPercentage of used licenses, per license typeLicense TypeT + 0

Total API calls available per day

Resource usageMaximum number of API calls available per day N/AT + 0

Total logins per day

User adoptionThe total number of user logins in the dayN/AT + 1

Unique users logged per day

User adoptionThe total number of unique users which logged in in the dayN/AT + 1

Used  capacity of files (MB)

Resource usageThe total amount of used file storage, in MBN/AT + 0

Used capacity of data (MB)

Resource usageThe total amount of used data storage, in MBN/AT + 0

Users with department assigned

User adoptionThe number of users with the department attribute filled inN/AT + 0

Users with division assigned

User adoptionThe number of users with the division attribute filled inN/AT + 0

Users with manager assigned

User adoptionThe number of users with the manager attribute filled inN/AT + 0
Percentage of File Storage usageResource usageThe percentage of File Storage used, per departmentDepartmentT + 1

Times and time zones

From a temporal dimension point of view, there are two kinds of operational metrics.

  1. Metrics which represent the state of a given value at a point in time (for instance, the number of active users)
  2. Metrics which represent the aggregate value of a given metric for a defined time interval (typically, one day - for instance, number of logins in a day)

Metrics in the first group are captured with a T + 0 time resolution. That is, metric values for day T will be available on that same day (which will typically be the day on which the operational scan is executed). If two operational scans are executed on the same day, the value for these metrics may change, with the latest value overriding the previous one.

Metrics in the second group are captured with a T+1 time resolution. That is, metric values for day T will be available on T+1. If two operational scans are executed on the same day, the value for these metrics will not change.

Dates always refer to the time zone configured in the ServiceNow instance. Note that if there is no time zone configured in the instance (by setting the propery glide.sys.default.tz), then the dates refer to UTC time, which is how ServiceNow stores timestamp values internally (see this link for details).