Operational scans on Salesforce
The following metrics are checked for Salesforce instances:
| Metric name | Category | Description | Dimension | Time Resolution(*) |
|---|---|---|---|---|
| Active users | User adoption | Number of active users (users with the active flag set to true, regardless of their login activity) | N/A | T + 0 |
Active users per department | User adoption | Number of active users, per department | Department | T + 0 |
Active users per division | User adoption | Number of active users, per division | Division | T + 0 |
Active users per manager | User adoption | Number of active users, per manager | Manager | T + 0 |
| Active users per profile | User adoption | Number of active users, per profile | Profile | T + 0 |
Active users with logins in last 14 days | User adoption | Number of users with a login in the last 14 days | N/A | T + 0 |
Active users without logins in last 14 days | User adoption | Number of users without a login in the last 14 days | N/A | T + 0 |
API calls done in the last 24 hours | Resource usage | Number of API calls made in the previous 24 hour interval | N/A | T + 0 |
Inactive users per department | User adoption | Number of inactive users (users with the active flag set to false, regardless of their login activity), per department | Department | T + 0 |
Inactive users per division | User adoption | Number of inactive users (users with the active flag set to false, regardless of their login activity), per division | Division | T + 0 |
Inactive users per manager | User adoption | Number of inactive users (users with the active flag set to false, regardless of their login activity), per manager | Manager | T + 0 |
Inactive users per profile | User adoption | Number of inactive users (users with the active flag set to false, regardless of their login activity), per profile | Profile | T + 0 |
Licenses by Type | User adoption | Number of available licenses, per type | License Type | T + 0 |
| Licenses on Frozen Users | User adoption | Number of licenses assigned to frozen users, per license type | License Type | T + 0 |
| Licenses on Inactive Users | User adoption | Number of licenses assigned to inactive users, per license type | License Type | T + 0 |
| Lightning users | User adoption | Percentage of users using Lightning UI for Salesforce | N/A | |
Logins per API type | User adoption | Number of logins, per API type (SOAP Enterprise, SOAP Partner, N/A) | API Type | T + 1 |
Logins per application | User adoption | Number of logins, per application (Browser, Workbench, Trailhead Connected App, etc..) | Application | T + 1 |
Logins per browser | User adoption | Number of logins, per browser | Browser | T + 1 |
Logins per country | User adoption | Number of logins, per country | Country | T + 1 |
Logins per department | User adoption | Number of logins, per department | Department | T + 1 |
Logins per login type | User adoption | Number of logins, per login type (Partner Product, Application, Remote Access 2.0...) | Login Type | T + 1 |
Maximum capacity of data (MB) | Resource usage | Maximum data storage capacity | N/A | T + 0 |
Maximum capacity of files (MB) | Resource usage | Maximum files storage capacity | N/A | T + 0 |
Never logged users | User adoption | Number of users who have never logged in | N/A | T + 0 |
Percentage of storage capacity free | Resource usage | Percentage of free data storage capacity | N/A | T + 0 |
Percentage of type of files in File Storage | Resource usage | Percentage of usage of file storage, per file type | File Type | T + 0 |
Percentage of used licenses | User adoption | Percentage of used licenses, per license type | License Type | T + 0 |
Total API calls available per day | Resource usage | Maximum number of API calls available per day | N/A | T + 0 |
Total logins per day | User adoption | The total number of user logins in the day | N/A | T + 1 |
Unique users logged per day | User adoption | The total number of unique users which logged in in the day | N/A | T + 1 |
Used capacity of files (MB) | Resource usage | The total amount of used file storage, in MB | N/A | T + 0 |
Used capacity of data (MB) | Resource usage | The total amount of used data storage, in MB | N/A | T + 0 |
Users with department assigned | User adoption | The number of users with the department attribute filled in | N/A | T + 0 |
Users with division assigned | User adoption | The number of users with the division attribute filled in | N/A | T + 0 |
Users with manager assigned | User adoption | The number of users with the manager attribute filled in | N/A | T + 0 |
| Percentage of File Storage usage | Resource usage | The percentage of File Storage used, per department | Department | T + 1 |
Times and time zones
From a temporal dimension point of view, there are two kinds of operational metrics.
- Metrics which represent the state of a given value at a point in time (for instance, the number of active users)
- Metrics which represent the aggregate value of a given metric for a defined time interval (typically, one day - for instance, number of logins in a day)
Metrics in the first group are captured with a T + 0 time resolution. That is, metric values for day T will be available on that same day (which will typically be the day on which the operational scan is executed). If two operational scans are executed on the same day, the value for these metrics may change, with the latest value overriding the previous one.
Metrics in the second group are captured with a T+1 time resolution. That is, metric values for day T will be available on T+1. If two operational scans are executed on the same day, the value for these metrics will not change.
Dates always refer to the time zone configured in the Salesforce org. Note that if there is no time zone configured in the instance (by setting the propery glide.sys.default.tz), then the dates refer to UTC time, which is how ServiceNow stores timestamp values internally (see this link for details).