Performance
Pinpoint your performance issues by using static code analysis data from the ServiceNow transaction tables. This view gathers information about the performance related issues in the code together with slow transactions in server and client side.
You can filter the information displayed in the graph by using the slider to show Only transactions > sec. to filter out transactions that are slower than your specified number of seconds.
Ways to use this view
- If you're a platform admin, here you can monitor its performance
What data is shown
The (Beta) Performance view shows the following information:
Slow client transactions
In the Slow client transactions section, you can see all the performance information for the client side.
The slow client transactions is the dataset of 1 month transactions that took longer than 1 second to complete.
Widget
The widget shows you the following information:
- Slow Client Transactions shows the total number of slow client transactions - starting at 1 second.
- Time > 5s shows the total number of client transactions that take more than 5 seconds.
- 3s > Time > 5s shows the total number of client transactions that take between 3 and 5 seconds.
- 1s < Time < 3s shows the total number of client transactions that take between 1 and 3 seconds.
Trend - Slow client transactions over time
The graph shows you the trend of the slow client transactions.
Hover over each scan date to see the exact number of slow client transactions.
You can also use the slider to filter out the slowest transactions
Graphs
Top 5 affected users (most occurrences)
Shows the top 5 users who are most affected by slow client transactions.
Response time by type
Shows the elements that respond slowly.
Browser used in slow client transactions
Shows the browsers used during slow client transactions.
Slow transactions global ratio
Shows the relation between the browser type and slow client transaction.
Grid
See the list of all client transactions reported as slow (over 1 second), with the breakdown for browser time, client network time, server time, business rule time, etc.
Slow server transactions
In the Slow server transactions section, you can see all the performance information for the client side.
Widget
The widget shows you the following information:
- Slow Server Transactions shows the total number of slow server transactions - starting at 1 second.
- Time > 120s shows the total number of server transactions that take more than 120 seconds.
- 60s > Time > 120s shows the total number of server transactions that take between 60 and 120 seconds.
- 30s < Time < 60s shows the total number of server transactions that take between 30 and 60 seconds.
Trend - Slow server transactions over time
The graph shows you the trend of the slow server transactions.
Hover over each scan date to see the exact number of slow server transactions.
You can also use the slider to filter out the slowest transactions
Grid
See the list of all sever transactions reported as slow (over 1 second), with the breakdown for browser time, client network time, server time, business rule time, etc.
Performance issues
In the Performance issues section, you can see the total number of issues of impact area Performance detected by the scan..
You can filter the information displayed in the graphs, trend and on the grid by the following elements:
- Severity
- Issue type
- Application
- Developer
Note, once you have applied your filter, it stays applied when you change to another view.
Widget
The widget shows you the total number of issues detected in the Perfromance impact area, the number of warnings, and the number of issues where the row count is higher or equal to 100.
Graph - Issues by severity
The graphs show you the performance issues distributed by severity.
Grid
See the detected issue details for the impact area Performance.
