The ServiceNow® Utah release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance.

ServiceNow: New features and products in Utah  

Employee Service Management

• HR Service Delivery Integration with Magnit
• HR Service Delivery Integration with Workday Learning
• Workforce Optimization for HR

Industry Products

• Intelligent Servicing for Fraud

Now Platform capabilities

• Hermes Messaging Service

Operational Technology

• Service Graph Connector Integration for Claroty CTD

ServiceNow: Updated features and products

Note: The Utah Early Availability release includes additional out-of-box report_view ACLs that may affect access to reports. Use the ACL Assessment for Reports application to verify that reports continue to function as part of upgrade testing. See KB1226564 for additional details.

Other products were changed and updated in the Utah release. For more information, refer to the release notes topics, which are organized by product area.

• API release notes

  ServiceNow® APIs let you build custom applications and experiences. APIs were enhanced and updated in the Utah release.

• Application Portfolio Management release notes

  The ServiceNow® Application Portfolio Management application provides visibility into your business applications, rationalizes them, helps to determine their business value, and provides them with business context. Application Portfolio Management was enhanced and updated in the Utah release.

• Customer Service Management release notes

  ServiceNow® Customer Service Management has new and updated applications and features in the Utah release.

• DevOps release notes

  DevOps has new and updated features in the Utah release.

• Employee Service Management release notes

  Employee Service Management has new and updated features in the Utah release

• Environmental, Social, and Governance Management release notes

  The ServiceNow® Environmental, Social, and Governance Management application helps you to manage all your environmental, social, and governance (ESG) commitments. The ESG Management application also enables you to report on the progress that you make on your ESG initiatives. ESG Management was enhanced and updated in the Utah release.

• Field Service Management release notes

  The ServiceNow® Field Service Management application enables your organization to manage location-based work more efficiently and safely. Field Service Management was enhanced and updated in the Utah release.

• Governance, Risk, and Compliance release notes

  The ServiceNow® Governance, Risk, and Compliance application enables an organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Governance, Risk, and Compliance was improved and updated in the Utah release.

• Industry Products release notes

  Industry products has new and updated features in the Utah release.

• Hyperautomation and Low-code release notes

  The Now Platform® has new and updated hyperautomation and low-code features in the Utah release.

• IT Asset Management release notes

  IT Asset Management has new and updated features in the Utah release

• IT Operations Management release notes

  IT Operations Management has new and updated features in the Utah release.

• IT Service Management release notes

  IT Service Management has new and updated features in the Utah release.

• Mobile release notes

  The ServiceNow® Mobile Platform enables you to access your instance from anywhere. The ServiceNow Mobile Platform was enhanced and updated in the Utah release.

• Platform Analytics release notes

  Platform Analytics has new and updated features in the Utah release.

• Intelligent Experiences release notes

  Intelligent Experiences has new and updated features in the Utah release.

• Now Platform App Engine release notes

  Now Platform App Engine product enhancements and updates in the Utah release.

• Now Platform administration release notes

  Now Platform® administration product enhancements and updates in the Utah release.

• Now Platform capabilities release notes

  Now Platform® capabilities were enhancements and updates in the Utah release.

• Now Platform security release notes

  Now Platform® security product enhancements and updates in the Utah release.

• Now Platform User interface release notes

  Now Platform® user interface product enhancements and updates in the Utah release.

• Operational Technology release notes

  Operational Technology has new and updated features in the Utah release.

• Security Operations release notes

  Security Operations has new and updated features in the Utah release.

• Strategic Portfolio Management release notes

  Strategic Portfolio Management (formerly IT Business Management) has new and updated features in the Utah release.

ServiceNow Utah: Quality Clouds Release 23.3.0.0 

Application certified for ServiceNow Utah version