Issue and issue severity
What is an issue?
An issue is a single non-compliance with a best practice/rule.
How is issue severity assigned?
Several topics may trigger severity issues in the calculation (results) of the Quality of Cloud indicator. The different levels of severity issues are calculated on the global count of issues associated with each scan. Find below the different levels of severity issues along with examples of some of the issues that can be raised.
Severity Level 'High'
Issues ranked among the 'High' level affect essential requirements for which there are measures to resolve at a high level. The usage or testing of the system may proceed in a debased manner. The severity issues contributes to the cloud indicator.
Please find below the list of some of the issues raised with severity level 'High':
Business Rule affected
Unused Inactivity with the monitors
Synchronous AJAX call (getReference, getXMLWait) in Client Scripts
GlideRecord usage on Client Scripts affecting the Portal Widget
High Security Settings plugin disabled
Document Object Model (DOM) manipulation in Client Scripts
Document Object Model (DOM) manipulation in UI Policies
OnBefore Business Rules updating records on current tables
Business Rules using the SOAP getResponse method
Contextual Security Plugin disabled
The "Security Manager" System Property default behaviour set to "Allow Access
UI Policies using GlideRecord
SOAP Timeout Value over 500 minutes
Javascript - Avoid use of WebDB
Javascript - Avoid use of Function Constructors
Severity Level 'Medium'
Issues ranked among the 'Medium' level affect essential requirements for which there are measures to resolve at a medium level. The severity issues contributes to the cloud indicator.
Please find below the list of some of the issues raised with severity level 'Medium':
Client Scripts with the console.log debugging method
Client Scripts without function
Modules pointing to big tables without a filter
The default system User Preference 'Rows per Page' set above 100
The "Items per Page" System Property includes options over 100
JDBC Data Sources with 'Use last run datetime' option unchecked
The 'Update on Iterate' System Property enabled
Server UI Actions using
GlideRecordandgetRowCountUsers with too many rows per page
Client Scripts with hard-coded sys_ids
UI Policies with hard-coded sys_ids
Script Includes with hard-coded sys_ids
Transform Scripts with hard-coded sys_ids
The "Auto-Complete Wait Time" System Property exceeds 750ms
Catalog Client Scripts with the console.log debugging method
Severity Level 'Low'
Issues ranked among the 'Low' level affect essential requirements for which there are measures to resolve at a low level. The severity issues contributes to the cloud indicator.
Please find below the list of some of the issues raised with severity level 'Low':
Transform Maps with "Run business rules" option enabled
Business Rules with debugging statements in production
Business Rules using eval function
The "Log/trace level of TaskSLAController" System Property not set to "notice"
The "Go To search" System Property set to "contains" operator
Debugging properties enabled in production environments
Client Scripts with empty script field
The "Auto-complete Search" System Property set to "contains" operator
Script Includes with debugging statements in production
Catalog Client Scripts with empty script field
Javascript - Avoid use of alert function
Severity Level 'Warning'
There is an exception to take in account, when an issue is detected on an inactive configuration item, or in a commented block of code. In this case, the severity of the issue is reduced to a 'Warning' issue. This severity does not contribute to the calculation of the Quality of Cloud indicator, nor is it accounted for on the global count of issues associated with each scan.
Please find below the list of some of the issues raised with severity level 'Warning':
Any issue of severity High, Medium or Low while detected on an inactive configuration item
Any issue of severity High, Medium or Low while detected in a commented out line of code