Tables and Licensing

The following is relevant when determining the impact that installing the Quality Clouds application and LiveCheck add-in could have in your licensing costs. Please keep in mind that ServiceNow will have the last word on any licensing related matter.

Installed Tables

As per https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854339,  tables installed in non-production instances are not included in the customer's allowance.

So if the application and live check are only installed in sub-production instances, no costs would apply.

At the same time, it is convenient to install the application and livecheck on production instances if these are to be cloned into sub-production instances periodically, in order to not have to repeat the installation process after a clone.

Our Store application "Quality Clouds" installs 12 custom tables in the instance. These are tables in the application scope. One of them extends sys_import_set, and would be exempt from the customer's allowance.

Because Quality Clouds is a Paid Application developed by a ServiceNow Partner, the following paragraph from Section four of the "ServiceNow Custom Table Guide"  applies:

"Paid partner-built apps, transacted on the ServiceNow Store with a contract value greater than zero dollars ($0), do not consume Custom Tables and require no additional Custom Table entitlement, unless the out of the box application is expanded with the creation of additional Custom Tables." 

Thus, the other 11 tables on the application scope should also be exempt from the customer's allowance. 

The Live Check add in installs 1 additional table in the Global Scope. This table is likely not exempt from the customer's allowance. However, since the installation of the Live Check feature is performed via an additional Update Set, this may not be installed in the Production instance, thus incurring no cose.