The Change Request table should not be extended

Impact area

Manageability

Severity

High

Affected element

Tables

Rule ID

SN-0417

Impact

Extending the Change Request table typically indicates over-customisation of the instance. The out of the box Change Request workflow can be adapted to your specific needs without requiring extending the Change Request table.

Remediation

Reevaluate the requirements behind this change and remove the extended tables:

  • Different process-related requirements should be tackled by standardizing processes at an organizational level.
  • Non-ITSM Change Requests, e.g. a Facility Change Request, should be either build as a custom app or by leveraging existing applications on the ServiceNow store..

Time to fix

90 min

What's here


Related content

ServiceNow rules





Last modified on Oct 14, 2021