The Change Request table should not be extended
Impact area
Manageability
Severity
High
Affected element
Tables
Rule ID
SN-0417
Impact
Extending the Change Request table typically indicates over-customisation of the instance. The out of the box Change Request workflow can be adapted to your specific needs without requiring extending the Change Request table.
Remediation
Reevaluate the requirements behind this change and remove the extended tables:
- Different process-related requirements should be tackled by standardizing processes at an organizational level.
- Non-ITSM Change Requests, e.g. a Facility Change Request, should be either build as a custom app or by leveraging existing applications on the ServiceNow store..
Time to fix
90 min