Update Sets should not include Knowledge Base Articles without review.

Impact area

Security

Severity

High

Affected element

Update Set

Rule ID

SN-0425

(Evaluated against Update Sets scanned from the application. Requires version 9.0.17 of the Quality Clouds for ServiceNow application.)

Impact

Including Knowledge Base articles in an Update Set may cause data leakage and should be explicitly approved.

Remediation

Review all Knowledge Base articles included in Update Sets to ensure that no sensitive data leaves your instance.


Time to fix

10 min

What's here


Related content

ServiceNow rules





Last modified on May 16, 2022