Upgradeability

Check all the elements modified in the instance that impact upgradeability. The more elements you have listed, the more difficult you next ServiceNow upgrade will be. This includes the out of the box (OOTB) elements and the configuration elements (CEs) delivered by default and modified in the instance.

Make sure you keep the list to the minimum, and pay special attention to elements with scripts.



Ways to use this view

  • If you're an architect, platform owner or an executive, here you can understand the impact of next ServiceNow release (every 6 months) on your existing instance.

  • This view also provides the inventory of out-of-the-box (OOTB) modified elements that are impacted by the new release and will require effort to merge.


What data is shown

The  Upgradeability view shows the following information:

OOTB modified elements 

In the OOTB (out of the box) modified elements section, you can see the information on how your instance is customized by modifying OOTB elements. 

You can filter this section by active and inactive configuration elements to see which ones and how many are really used. 


Widget

The widget shows you the following elements:

  • OOTB (out of the box) modified elements shows the total number of all elements delivered out of the box in a clean ServiceNow instance and modified by you. The more elements you have listed, the more difficult you next ServiceNow upgrade will be.
  • % Variation shows the main metric difference in percentage between the current and the previous scan.
  • Previous scan shows the metric information from the previous scan.
  • Trend (overtime) shows the progress of the metric over time.

Trend - OOTB modified elements over time

The trend show you the progression of OOTB elements over time.

Graph - OOTB modified elements by application

The graph shows the number of OOTB modified elements per instance application. 

Grid 

See the list of all CE types and CE names modified out of the box.

You can sort the table columns to see, for example, the Active column to see only active OOTB elements.

The list of the OOTB elements does not cover modification to account tables and dictionaries.

CEs affected by next upgrade 

In the CEs affected by future upgrade section, you can see the information on how your instance is customized by modifying the configuration elements (CEs). 

Widget

The widget shows you the following elements:

  • CEs (configuration elements) affected by next upgrade shows the total number of all configuration elements delivered out of the box in a clean ServiceNow instance and modified by you. The more elements you have listed, the more difficult you next ServiceNow upgrade will be.
  • % Variation shows the main metric difference in percentage between the current and the previous scan.

Graph - CEs affected by future upgrade by developer

The graph shows the number of CEs affected by future upgrade per each developer. 

Grid 

See the list of all CE types and CE names affected by future upgrades.

You can sort the table columns to see, for example, the From Version column to see only information from a specific instance version.

What's here


Related content

Find your way around Views




Last modified on Oct 7, 2020