Working with issues

As soon as your scans finish running successfully, you can access and work with all the issues detected. 

→ How to view the issues

1. Log into the Salesforce org. 
2. Click the App Launcher icon.
3. Type in ‘Quality Clouds‘ in the search box.
4. Select Quality Clouds App.
5. A new tab will appear with the name ‘Quality Clouds’.
6. Go to Instances section.
7. Choose the instance you want to view the issues and click ‘View Details‘.
8. Click on ‘Link to scan’. 
9. You can filter the issue by their name, impact area and severity.
10. To check a more detail information about the issue, click on the ‘ID‘ column. 
11. To view the affected element, click on the ‘Affected Element Name‘.

Sorting and filtering issues

To see issues of your interest, you can now sort and filter the issues list. 

→ To sort and filter issues 

1. Go to Instances section.
2. Choose the instance you want to view the scan results and click ‘View Details‘.
3. To view the details of the scans, click on ‘Link to scan’. 
4. A full issue table is displayed.
5. Use the sort and filter to identify the issues you need. 
   • Sort for ACS (ascending) or DESC (descending) on the following elements:
     • ID
     • Issue
     • Severity
     • Impact Area
     • Affected Element Name
     • Line Number
     • Documentation
     • Smart tagging
     • Write off status
   • Filter by the following criteria:
     • Issue name – type in an issue name or its part
     • Impact Areas  – choose from All Impact Areas, Security, Manageability, Performance, Scalability
     • Severity – choose from All Severities, High, Medium, Low, WarningYou may want to see High severity Security issues first. 

Writing issues off

Skip certain issues on succeeding scans so that they do not show up in the scan in question, or in any later scan. You can identify and flag issues individually or using batch write-off. Learn more about Writing issues off.

You may want to write off all issues of severity Low or Warning.

→ How to request a write-off

From the issues grid

• In Quality Clouds app in Salesforce, go to Instances section.
• Choose an instance and click ‘View Details‘.
• Go to the scans section and view the details for each scan that has been launched. 
• Click on ‘Link to scan’. 
• A full issue table is displayed.
• Select one or more issues (a maximum of 50 issues).
• Click on ‘Request a ‘write-off’.
  • Add the reason and a description.
• Click on ‘Send’.

From the issues details

• Search for the issue you want to ignore in the issues grid.
• Click on the ‘ID‘ column.
• Click on ‘Request a ‘write-off’.
  • Add the reason and a description.
• Click on ‘Send’.

What happens after requesting a write-off?

After requesting a write-off, three things can happen:

1. If the write-off is automatically approved, the resolved issue will appear in the Closed (Written Off) window.
2. If the write-off needs approval:
   • When the write-off is waiting for an approval, it will appear in the Open tab with a REQUESTED status. The approvers must manually approve the issue from the Debt Manager dashboard. To view the new status of the requested write-off, the user must launch a scan.
   • When the write-off has been approved already, it will appear in the Closed (Written Off) with an APPROVED status. To view the new status of the requested write-off, the user must launch a scan.

→ How to cancel a write-off request

• In Quality Clouds app in Salesforce, go to Instances section.
• Choose an instance and click ‘View Details‘.
• Go to the scans section and view the details for each scan has been launched.
• Click on ‘Link to scan’.
• A full issue table is displayed.
• Search for the issue you want to cancel the requested write-off. 
• Click on the ‘ID‘ column. 
• Select ‘Cancel write-off‘. 

Downloading issue list

You can download a CSV file with all your issues detected by a scan and work with it offline. 

→ To download the issue list

1. Choose an instance and click ‘View Details‘.
2. Go to the scans section and view the details for each scan that has been launched. 
3. Click on ‘Link to scan’. 
4. A full issue table is displayed.
5. Click Download Issues.

Your CSV file with issues detected from the scan is now downloaded. 

→ To download the filtered issue list

1. Choose an instance and click ‘View Details‘.
2. Go to the scans section and view the details for each scan that has been launched. 
3. Click on ‘Link to scan’. 
4. A full issue table is displayed.
5. Apply filters.
6. Click Download Issues from the Scan Details section.

Your CSV file with issues detected from the scan is now downloaded. This CSV file only contains the issues you have applied the filter to.

Working with Salesforce integrations

Check out Copado Integration and DevOps Center Integration to learn how to work with stories and projects.