QC Governance


Dashboards - Quality Clouds Governance


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Governance Dashboards display cross-platform results (ServiceNow, Salesforce and Office 365), both for Quality and Operational metrics. They are designed to show in a single view common KPIs affecting all your instances.

Quality Clouds governance dashboards are accessed under the SaaS Governance option of the Home Page, and include the following dashboards:


Governance dashboard

Governance dashboard is a cross-platform general overview of main Quality metrics and operational alerts for ServiceNow, Salesforce and Office 365 instances.

  • Instance list with basic attributes and scan information

KPIS

  • Quality of Cloud
  • Technical Debt
  • Number of issues
  • Operational Alerts



User Adoption dashboard

The user adoption dashboard gives you a quick insight of the usage level for each instance among your final users. It includes the following metrics:

  • Active users vs. never logged users: You can compare how many of your allowed users are currently accessing the instance. In Office 365 instances, these metrics will be categorized per Service.
  • Login / Active users evolution: Timeline graph of the previous metrics 
  • Login Taxonomy: User login breakdown into different categories: Browser, Application, Department...