Quality Clouds 23.12.0.0 Release Notes

Release date: September 6th , 2023

ServiceNow new best practice

• Name:  Potential Recursive Business Rules - current.update() 

Description:

A new best practice “Potential Recursive Business Rules - current.update()” with the rule ID SN-0005-EXTENDED has been created, improving an existing one: “Potential recursive Business Rules” with the rule ID SN-0005.

The new rule retains the same functionality but extends its scope to include cases where the action is INSERT, and the 'when' condition is not checked.

The previous ServiceNow rule “Potential recursive Business Rules” with the rule ID SN-0005, only considered the "update()" action.

It is not recommended to have both rules enabled because it will encounter the same or similar issue in both rules, resulting in double counts and incorrect data.

The new rule SN-0005-EXTENDED will be accessible in the "Rulesets" section but it is necessary to enable it manually through the QC admin portal, in those instances you want to enable.

Remember to ignore the previous rule ID SN-0005 and write off all existing issues triggered by that rule.

→ How to ignore the previous rule?

1. Log in QC platform.
2. Access to admin portal.
3. Navigate to the "Rulesets" section.
4. Choose the specific instance in which you want to ignore the rule.
5. In the "Description" field, enter the exact title of the rule: Potential recursive Business Rules
   
   
   
   
6. Click the "ignore rule" button and confirm.

          The rule is now ignored.

→ Check documentation to write off existing issues.

→ How to enable the new rule?

1. Log in QC platform.
2. Access to admin portal.
3. Navigate to the "Rulesets" section.
4. Choose the specific instance in which you want to ignore the rule.
5. In the "Description" field, enter the exact title of the rule: Potential Recursive Business Rules - current.update()
   
   
   
   
6. Click the "enable rule" button and confirm.

       The rule is now enabled